Terms of Use


Please read the following terms and conditions (“the Terms of Use”) carefully before using the Website (“the Website”). The term Shop Pyramid, “our” ‘us’ or ‘we’ refers to the owner of the Website. The term ‘you’ refers to the user or viewer of our Website. By accessing this Website, you agree to comply with and are bound by these Terms of Use, which together with our privacy policy govern Shop Pyramid Limited (“Shop Pyramid”) relationship with you in relation to this Website. Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense. If you disagree with any part of these terms and conditions, please do not use this Website.

INTELLECTUAL PROPERTY OWNERSHIP AND USE

Please be aware that as you visit and navigate this Website your use of our site is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.

FOR INTERNATIONAL WEBSITE USERS

The Website is hosted in the United Kingdom and is intended for and directed to users in the United Kingdom and EU. If you are accessing the Website from the United States, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from EU laws, please be advised that through your continued use of the Website, which is governed by EU law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the EU and you consent to that transfer. The use of this Website is subject to the following terms of use:

ERRORS AND INACCURACIES

We try to provide complete, accurate information on our Website. Unfortunately, despite our efforts human or technological errors may occur. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The content of the pages of this Website is for your general information and use only. We shall not be liable for any damages whatsoever arising from the use of this Website or the products purchased from this Website. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

SHIPMENT OF AN ORDER

Orders will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the restrictions contained on the Website. All purchases from the Website are made pursuant to the terms and conditions found on the Website. Risk of loss and title for items purchased from the Website pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.

DISCLAIMER OF LIABILITY

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements. We make no representations or warranties of any kind, whether express or implied, with respect to the products we sell nor to this Website, its content, or the information available on or through it; the products are provided "as is," with all faults. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. You have permission to copy and print pages from this Website solely for personal, non commercial use relating to placing an order or shopping with us and for no other purpose.

COPYRIGHT

This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited in accordance with the copyright notice, which forms part of these terms and conditions. Our copyright covers all text, graphics and all other similar or dissimilar material on this Website and the software used to create this Website.

TRADEMARKS

The trademarks “Shop Pyramid”, “The Peak”, and any other trademark whose ownership is not specified belongs exclusively to Shop Pyramid and may not be used without our specific written permission. All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.

NON-CONFIDENTIAL INFORMATION

Except for information necessary to place an order, we do not want you to send to us any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

USER CONTENT

Any and all content, comments, feedback, suggestions, ideas, concepts, questions or other communications (collectively "User Content") that you submit or post on the Site shall be deemed non-confidential and non-proprietary. By submitting or posting any User Content, you grant Shop Pyramid and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, create derivative works from, distribute, reproduce or use the User Content in any commercial or non-commercial manner whatsoever. Shop Pyramid will be free to use any ideas, concepts, know-how or techniques contained in such User Content for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products that incorporate or otherwise rely upon such information. Shop Pyramid shall have no obligation to monitor User Content, use or display User Content, compensate you for submitting User Content, or respond to any User Content. Shop Pyramid retains the right, in its sole discretion and without prior notice, to remove, revise or refuse to post any User Content for any reason or no reason.

By submitting User Content, you represent and warrant that the User Content does not (i) contain false or misleading information, (ii) infringe on the intellectual property rights of any third party, (iii) contain any libelous, defamatory, obscene, offensive, threatening or otherwise harassing content, (iv) contain any addresses, email addresses, phone numbers or any contact information or (v) contain computer viruses, worms or other harmful files. You are solely responsible for the User Content and you hereby agree to indemnify and hold Shop Pyramid and its employees, agents and affiliates harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any law or rights of a third party.

APPLICABLE LAW

By visiting our Website, you agree to the laws governing the EU, without application of its conflict of laws provisions, any dispute arising between you and us or any of our affiliates regarding your visit to and use of the Website.

PRIVACY POLICY

Privacy Policy Shop Pyramid Limited (“Shop Pyramid”) values its customers and respects their privacy. This Privacy and Usage policy applies to personal information we collect. This information is used to improve your shopping experience. Neither your name nor anything about you is sold to any other non-affiliated company or agency. However, we may share your information under certain circumstances with business partners that help this site function. This Privacy and Usage Policy only covers information collected when you use this Website. Shop Pyramid is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from January 1, 2015, but may be updated periodically.

INFORMATION WE COLLECT

We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:

Shopping - Through this Website, you will be able to purchase Shop Pyramid products and gift cards. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you.

My Account - You have the opportunity to create a personal shopping account with Shop Pyramid, which allows you to shop faster and easier. Using your email address and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Shop Pyramid to store your name and email address. Should you elect to do so, you may also include in your “My Account” your shipping and billing addresses birthday and due date. If you choose to include such additional information then you are also authorizing Shop Pyramid to store such information until such time you elect to change or delete it. Each of these options is for your convenience only.Through the “My Account” feature, you may create a Wish List of products you want and share the items on your list by copying and pasting the URL.

Email and Newsletter Lists - When you create an account with Shop Pyrmaid, you will be given the option to be added to the Shop Pyramid email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. You will also be prompted at various points to sign up for our newsletter. All subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at contact@shoppyramid.com and include your name and email address in the message, or click the unsubscribe button found at the bottom of the emails we send you. Please allow us ten (10) business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Purchases - When you place an order, you will be asked to provide your credit card information. Shop Pyramid does not store this information.

Customer Service - If you call our Customer Service center, we may ask for information such as your name, email address, mailing address, telephone number and if you choose to make a purchase, your credit card information. Please be prepared to offer this information. We use this information to assist you and to process your transaction.

Email A Friend - You may be able to share certain content from this Website with your friends. In order to do so, we may ask for information such as your name and email address. We will not include any other advertisements within the message sent your friends.

COOKIES & TAGS

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie may collect information about your computer, including when available your IP address, operating system and browser type. This is used for system administration and statistical data about how you browse our Website. Cookies enable us to offer a better and more customized experience. We use the data collected to:

• Estimate usage patterns
• Store information about your preferences and deliver an experience customized according to your interests
• Speed up your search queries

Recognize when you return to our Website A cookie, in no way gives us access to your computer or any information about you, other than the data mentioned above. We also use "pixel tags" (sometimes called “Internet tags”, "web beacons" or "clear GIFS"), which help us analyze our customers' online behavior and measure the effectiveness of our Website and our advertising. We work with service providers that help us track, collect, and analyze this information. Pixel tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the Website you visited immediately before coming to our site. We do not otherwise track any information about your use of other Websites. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our Website and your interaction with our advertising and other communications. We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

USE OF YOUR PERSONAL INFORMATION

We use the information we collect from our customers for various purposes, including:

• Improve your shopping experience and facilitate excellent and personalized customer service
• Send you relevant and compelling communications about our exclusives, products, services and promotions
• Respond to your comments and requests quickly and effectively
• Prevent and detect fraud and abuse
• Enable our service providers to perform certain activities on our behalf to better serve your needs and wants
• Manage your online account and send you notices, updates, security alerts support and administrative messages
• Personalize your online experience and provide advertisements, content or features that match your profile and interests
• Monitor and analyze trends, usage and activities
• Comply with our legal obligations, policies and procedures

OTHERS WITH WHOM WE MAY SHARE YOUR INFORMATION

Service Providers - We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; and (f) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

Compliance with Law - We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public. We also may share information with your consent or direction.

LINKS TO OTHER WEBSITES

Our Website may contain links to other Websites of interest. They do not signify that we endorse the Website(s). However, once you have used these links to leave our site, your information is subject to whatever privacy and information policies are upheld by the new/third party site(s), and Shop Pyramid’s policies no longer apply.

SECURITY

Shop Pyramid goes to great lengths to keep your financial information private and safe. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts or translates your order information into a highly indecipherable code, which seeks to protect you from any loss, misuse or alteration of information collected. While we take these precautions for your protection we can not be responsible for any unauthorised use of your information by third parties. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We encourage interested persons to raise any concerns using the contact information below and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with the principles. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at contact@shoppyramid.com

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