Returns and Exchanges


We want you to look and feel amazing in everything you order from Shop Pyramid, so if for some reason you want to return your purchase, we'll help you do that as simply as possible. Please review the guidelines below for return eligibility.

MAKING A RETURN

Please send an email to contact@shoppyramid.com with "Return Request" and Your Order Number included in the subject line. Please include the name of the product you'd like to return, the size and color of the item and the reason for making a return (we love hearing all your feedback). Our customer service team will reply and send return or exchange instructions based upon availability. 

RETURN RULES 

  • Shop Pyramid accepts returns on product shipped within the UK and EU only.
  • We DO NOT accept returns for items shipped outside of the UK and EU.
  • Returns on full-price merchandise must be requested within 7 days of receiving your purchase.
  • Products must be shipped back to Shop Pyramid in unused, unwashed, and unworn condition with original tags and packaging included within 14 days of your receipt of the items.
  • All sale merchandise is FINAL SALE and NOT eligible for returns.
  • Underwear is FINAL SALE to protect the health and safety of our customers.
  • Unworn swimwear may only be returned with original hangtags attached and with original liner intact.
  • Only items purchased through shoppyramid.com may be returned to our online warehouse.
  • Items purchased using a discount or promotional code may not be eligible for returns - please contact us for information should this apply.

MAKING AN EXCHANGE

The fastest way to exchange an item for another size is to request a return for your original order and place a new order online for the exchange desired. You will be refunded for the original item once it is received by us. You're new item will be shipped as usual as soon as your new order is placed. Alternatively you we can swap the item once your item has been returned to us. For more information, contact us at contact@shoppyramid.com.

By purchasing from Shop Pyramid Limited you (the customer) are accepting these Terms and Conditions for Returns and Exchanges.

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